This policy explains what data Dónde uses, why it uses it, and how you can exercise your rights. It applies to the app and the form on dondecolombia.com.
Effective from 2026-09-26.
Controller and contact
Dónde is responsible for personal data collected through these services. For questions, complaints or requests about your data, write to hola@dondecolombia.com.
Data we collect
When you create an account: name, email and authentication data. The authentication provider handles passwords; Dónde does not store them in plain text. When you contact us: name, email, WhatsApp number, business or public entity details, location, message and evidence of consent. Technical data needed for security and operation, such as access logs and submission limits, may also be generated. Saved places and calendar plans are currently stored on this device.
Why we process data
We use your data to create and protect your account, provide calendar and saved-place features, respond to business and public-entity requests, send confirmations and service messages, and prevent abuse. We will not use your data for unsolicited advertising without separate consent.
Service providers and third parties
We use hosting, authentication, database, email and map services to operate Dónde. These include Vercel, Supabase, Neon, Resend and OpenFreeMap. When you request directions, your location and destination are sent to the OSRM routing server operated by FOSSGIS. External links such as Google Maps follow that service's own policy. We share only the data needed for each function.
Retention and security
We keep data as long as needed to provide the service, answer requests and meet legal obligations. Access controls and technical measures limit unauthorized use. You may request deletion where the law permits.
Your rights
Under Colombia's Law 1581 of 2012, you may access, update and correct your data, request proof of consent, learn how your data is used, withdraw consent and request deletion when applicable. You may also complain to the Superintendencia de Industria y Comercio after first contacting Dónde.
How to make a request
Write to hola@dondecolombia.com from the email linked to your account or request. Include your name, the right you want to exercise and enough information to identify the record. We answer inquiries and complaints within the time limits in Colombia's Law 1581 of 2012. If we need to verify your identity or complete the request, we will reply through the same channel.
Changes to this policy
We will publish changes and their effective date here. If a purpose requiring consent changes, we will request new consent before applying it.